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Terms & Conditions

1. WALLET USAGE POLICY - ISSUE OF MOBILE WALLET:

Product:

Please read the following terms and conditions carefully before registering on, accessing, browsing, downloading or using the T-Wallet website (https://twallet.telangana.gov.in) and all associated sites linked to T-Wallet , or the T-Wallet mobile application or any similar platform (hereinafter collectively, the T-Wallet Platform run by Telangana Government, co-branding with Transaction Analysts India Pvt. Ltd. who are licensed by RBI to issue Semi closed PPI wallet under Payment and Settlement System Act 2007. (hereinafter collectively T-Wallet ) on any device and/or before availing any services offered by T-Wallet on the T-Wallet Platform which may include services such as recharge or bill payment, digital products, semi-closed wallet service and marketplace service or any other service that may be offered by T-Wallet on the T-Wallet Platform (hereinafter individually, and collectively, the T-Wallet Services). For the avoidance of doubt, it is clarified that these terms and conditions shall apply to all T-Wallet Services.

A citizen can have only one T wallet which can be linked to his/her Mobile. The value in the wallet can be used for money transfer between T Wallet accounts, IMPS to Bank Account, make payments for purchase of goods or services to any government department or merchant registered with the T Wallet, and any other purposes which RBI allows given T Wallet provides such services.

Eligibility Criteria:
  1. Any Citizen of India aged 18 Years and above (21 years if guardian is appointed by the Court) are eligible for the Wallet.
  2. The citizen should not be a person who is disqualified by law to which he is subjected to
  3. The citizen must be of sound mind when agreeing to the terms of use.
  4. An individual can have only one wallet and it is the responsibility of the citizen to ensure this.
  5. In case if multiple wallets are found at any point of time, the balances in all the wallets will be clubbed for the purpose of KYC** validation. Action will also be initiated as per the extant guidelines issued by RBI from time to time.

** For the present KYC limits, kindly refer the section, “Limits” in this document.

TYPES OF WALLET AND GENERAL CONDITIONS:

Presently Government of Telangana is issuing T Wallet with KYC and non KYC. Both types of wallet is reloadable in nature and issued for the usage within the Country. Please note that as per RBI guidelines, any wallet will have a validity period (in other words expiry of the payment Instrument) of Maximum Three years.

If an amount is found to be in T Wallet after expiry date, the same amount will be forfeited. However, before forfeiting outstanding balances in the account, (if any), we will be issuing notices to the PPI holder at reasonable intervals, during the 30 days’ period prior to expiry of validity period of T Wallet. The caution advice shall be sent by SMS / e-mail. After that, 5% of the outstanding value may be forfeited per month. The holder of the wallet may redeem the wallet balance within the expiry date, if for any reason, the scheme is being wound-up or directed by the Reserve Bank to discontinue.

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MONEY CAN BE LOADED TO THE WALLET IN FOLLOWING WAYS.
  1. By NEFT from any Bank account who provides NEFT facility.
  2. By IMPS from any Bank Account. who provides IMPS facility.
  3. From Credit Card/Debit card/Net Banking.
  4. By depositing cash at any of the centers of Mee Seva or Agent appointed by T Wallet.

NOTE: Charges levied by Payment Gateway vendor or by the Bank for collecting the amount will be borne by the citizen.

Spending:

The T Wallet can be used at a group of clearly identified merchant locations/establishments which contract specifically with Transaction Analysts India Pvt. Ltd. (Issuer) to accept the T Wallet. T Wallet does not permit cash withdrawal by the holder.

Note: Charges levied by the Merchant and by T Wallet will have to be borne by the citizen

2. PRIVACY POLICY

T-Wallet values your trust & respect your privacy. This Privacy Policy provides you with details about the manner in which your data is collected, stored & used by us. You are advised to read this Privacy Policy carefully. This policy is kept at www.twallet.telangana.gov.in website. While you accept our Terms and Conditions and this Policy during your account opening or during any of the surveys conducted, you expressly give us consent to use & disclose your personal information in accordance with this Privacy Policy. If you do not agree to the terms of the policy, please do not proceed to open T-Wallet account.

Note: Our privacy policy may change at any time and any changes will be updated in our above website. So to make sure that you are aware of any changes, kindly visit our website periodically to review the policy. This Privacy Policy shall apply uniformly to T-wallet account which you can access through online (desktop/laptop), mobile WAP site, mobile applications and through any other mode you are provided access to the T-Wallet.

  1. We will not sell, share or rent your personal information to any 3rd party or use your email address/mobile number for unsolicited emails and/or SMS. Any emails and/or SMS sent by us will only be in connection with the provision of agreed services & products and this Privacy Policy. Periodically, we may reveal general statistical information about T-Wallet about its performance, its citizen base, Merchant base and any other general information, but at no time we will reveal the individual details of any citizen. However we reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure. We may also use to detect & protect us against error, fraud and other criminal activity etc.
  2. Personal Information means and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, email ID, credit card number, cardholder name, card expiration date, information about your mobile phone and any details that may have been voluntarily provided by the user in connection with availing any of the services on T-Wallet.
  3. When citizen access his wallet through means, like internet, mobile or computer we may collect information regarding the domain and host from which you access the internet, the Internet Protocol [IP] address of the computer or Internet service provider [ISP] you are using, and anonymous site statistical data and store it for future reference or share it with any Government Authorities on their request.
  4. We use personal information provided by you for any Product related services requested, troubleshoot problems reported by you and pass information like Offers, services requested, updates etc.
  5. We may use your personal information for your better experience and customizing your requirements.
  6. A “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. T-Wallet uses cookie and tracking technology depending on the features offered. No personal information will be collected via cookies; However, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
  7. Whenever our site links to other websites, they may collect personally identifiable information about you and T-Wallet is not responsible for the privacy practices or the content of those linked websites.
  8. We have stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Once you login to our application we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

3. Consent

By Accepting to our Terms and Conditions and Privacy Policy while opening the account, you consent to the collection and use of the information you disclose in accordance with this Privacy Policy.

Please be aware that we will not be sending any individual communication on any changes (addition/modification/deletion) in our Policy Statement. Posting the same in our website is binding on you.

4. Acceptance

By registering on, accessing, browsing, downloading or using the T-Wallet Platform for any general purpose or for the specific purpose of availing any T-Wallet Service, you agree to be bound by the single-User-id and password terms and conditions set forth below as well as by the service-specific terms and conditions applicable to each T-Wallet Service (here in after collectively, the T&Cs). These T&Cs shall also include any additional or modified terms and conditions or any additional or modified service-specific terms and conditions in relation to any T-Wallet Service or any future service that may be offered by T-Wallet on the T-Wallet Platform. By registering on, accessing, browsing, downloading or using (as applicable) the T-Wallet Platform or availing any T-Wallet Service you automatically and immediately agree to all the T&Cs. If at any time you do not accept or agree with any of the T&Cs or do not wish to be bound by the T&Cs, you may not access, browse or use the T-Wallet Platform and immediately terminate your availing the T-Wallet Services. Accepting or agreeing to the T&Cs will constitute a legal contract (hereinafter Agreement) between you, being at least 18 years of age and an individual user of the T-Wallet Platform or a customer or beneficiary of the T-Wallet Services, and T-Wallet. All services are rendered by T-Wallet through the T-Wallet Platform under the brand name “T-Wallet” (or any derivatives or variations thereof). Consequently, all the rights, benefits, liabilities and obligations under the T&Cs shall, as the case may be, accrue to the benefit of, or incurred by, T-Wallet, regarding your use of T-Wallet’s digital services (which includes but may not be limited to prepaid recharge, bill payment, booking movie tickets, bus tickets, hotel rooms or flight tickets), the semi closed wallet service, the marketplace service or any such other services which may be added on the T-Wallet Platform and which will henceforth be a T-Wallet Service, from time to time. The T-Wallet Services shall be used by you subject to your adherence with the T&Cs. As long as you accept and comply with these T&Cs, T-Wallet grants you a personal, non-exclusive, non-transferable, limited, revocable privilege to enter and use the T-Wallet Platform and/or avail the T-Wallet Services.

5. Eligibility

The T-Wallet Services are not available to persons under the age of 18 or to anyone previously suspended or removed by T-Wallet from availing the T-Wallet Services or accessing the T-Wallet Platform. By accepting the T&Cs or by otherwise using the T-Wallet Services on the T-Wallet Platform, you represent that you are at least 18 years of age and have not been previously suspended or removed by T-Wallet, or disqualified for any other reason, from availing the T-Wallet Services or using the T-Wallet Platform. In addition, you represent and warrant that you have the right, authority and capacity to enter into this Agreement and to abide by all the T&Cs as part of this Agreement. Finally, you shall not impersonate any person or entity, or falsely state or otherwise misrepresent your identity, age or affiliation with any person or entity. Finally, in the event of any violation of the T&Cs, T-Wallet reserves the right to suspend or permanently prevent you from availing T-Wallet Services or using the T-Wallet Platform.

6. Other Terms and Conditions

T-Wallet may make changes to any T-Wallet Services offered on the T-Wallet Platform, or to the applicable terms for any such T-Wallet Services, at any time, without notice. The materials on the T-Wallet Platform with respect to the T-Wallet Services may be out of date, and T-Wallet makes no commitment to update the materials on the T-Wallet Platform with respect to such T-Wallet Services.

T-Wallet is entitled to reject individual users without giving reasons.

The user guarantees that the data submitted for their user account (and any other information that is otherwise left for T-Wallet) are in all respects complete, true, accurate and not misleading. Any changes to user’s data should be promptly updated correctly in its account.

7. Communication Policy

By accepting the T&Cs, you accept the following:

  • T-Wallet may send alerts to the mobile phone number provided by you while registering with the T-Wallet Platform for the service or on any updated mobile number subsequently provided and recorded by us on the T-Wallet Platform, or via e-mail or push notifications. The alerts will be received in case of SMS, only if the mobile phone is in ‘On’ mode to receive the SMS, in case of e-mail, only if the e-mail servers and e-mail ids are functional, and in case of push notifications, if the user has enabled the receipt of such notifications. If the mobile phone is in ‘Off’ mode or if the e-mail servers or ids are not functional or if the push-notifications feature has been turned off, then you may not get the alert at all or get delayed messages.
  • The SMS/e-mail alert/push notification service provided by T-Wallet is an additional facility provided for your convenience and that it may be susceptible to error, omission and/or inaccuracy. In the event that you observe any error in the information provided in the alert, T-Wallet shall be immediately informed about the same by you and T-Wallet will make best possible efforts to rectify the error as early as possible. You shall not hold T-Wallet liable for any loss, damages, claim, expense including legal cost that may be incurred/suffered by you on account of the SMS/e-mail alert/push notification facility.
  • The clarity, readability, accuracy and promptness of providing the SMS/e-mail alert/push notification service depend on many factors including the infrastructure and connectivity of the service provider. T-Wallet shall not be responsible for any non-delivery, delayed delivery or distortion of the alert in any way whatsoever.
  • You will indemnify and hold harmless T-Wallet and the SMS/e-mail service provider including its officials from any damages, claims, demands, proceedings, losses, costs, charges and expenses whatsoever including legal charges and attorney’s fees which T-Wallet or the SMS/e-mail service provider may at any time incur, sustain, suffer or be subjected to as a consequence of, or arising out of, any of the following: (i) misuse by you or improper or fraudulent information provided by you; (ii) incorrect number or a number that belongs to an unrelated third party provided by you; and/or (iii) the customer receiving any message relating to the reservation number, travel itinerary information, booking confirmation, modification to a ticket, cancellation of ticket, change in bus schedule, delay, and/or rescheduling from T-Wallet and/or the SMS/e-mail service provider.
  • You will receive information via SMS, e mail and phone call regarding what T-Wallet perceive to be of your interest based on your usage history and browsing history . This includes providing information relating to offers, discounts and general information by T-Wallet. In case you do not want such information, you have to explicitly ask to be excluded.

8. Use of T-Wallet Platform

You understand that except for information, products or services clearly indicated as being supplied by T-Wallet, we do not operate, control, or endorse any information, products or services on the Internet in anyway. You also understand that T-Wallet cannot and does not guarantee or warrant that files available for download through the T-Wallet Platform will be free of viruses, worms or other code that may be damaging. You are responsible for implementing procedures to satisfy your particular requirements of Internet security and for accuracy of data input and output.

9. Prohibited Conduct

By accessing or using the T-Wallet Platform or by availing T-Wallet Services, you agree not to:

  • violate the T&Cs;
  • impersonate any person or entity, falsely claim or otherwise misrepresent your affiliation with any person or entity, or access the accounts of others without permission, forge another person’s digital signature, misrepresent the source, identity, or content of information transmitted via the T-Wallet Services, perform any other similar fraudulent activity or otherwise avail T-Wallet Services with what we reasonably believe to be potentially fraudulent funds;
  • infringe our or any third party’s intellectual property rights, rights of publicity or privacy;
  • use the T-Wallet Services if you are under the age of 18 years
  • post or transmit any message which is libellous, defamatory or which discloses private or personal matters concerning any person;
  • post or transmit any message, data, image or program which is pornographic, vulgar or offensive in nature;
  • refuse to cooperate in an investigation or provide confirmation of your identity or any other information provide by you to T-Wallet;
  • remove, circumvent, disable, damage or otherwise interfere with security-related features of the T-Wallet Services and the T-Wallet Platform or features that enforce limitations on the use of the T-Wallet Services or the T-Wallet Platform;
  • reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of as regards T-Wallet Services or T-Wallet Platform or any part thereof, except and only to the extent this is expressly permissible by applicable law;
  • use the T-Wallet Services or the T-Wallet Platform in any manner that could damage, disable, overburden, or impair it, including, without limitation, using the T-Wallet Services or the T-Wallet Platform in an automated manner;
  • modify, adapt, translate or create derivative works based upon the T-Wallet Services and the T-Wallet Platform or any part thereof, except and only to the extent that that this is permissible by applicable law;
  • intentionally interfere with or damage operation of the T-Wallet Services or the T-Wallet Platform or any other user’s enjoyment of it, by any means, including uploading or otherwise disseminating viruses, adware, spyware, worms, or other malicious code or file with contaminating or destructive features;
  • use any robot, spider, other automatic device, or manual process to monitor or copy the T-Wallet Platform without prior written permission;
  • interfere or disrupt the T-Wallet Platform or networks connected to the T-Wallet Platform;
  • take any action that imposes an unreasonably or disproportionately large load on T-Wallet’s infrastructure/network;
  • use any device, software or routine to bypass the T-Wallet Platform’s robot exclusion headers, or interfere or attempt to interfere, with the T-Wallet Services;
  • forge headers or manipulate identifiers or other data in order to disguise the origin of any content transmitted through the T-Wallet Platform or to manipulate your presence on the T-Wallet Platform;
  • sell the T-Wallet Services, information, or software associated with or derived from it;
  • use the facilities and capabilities of the T-Wallet Platform to conduct any activity or solicit the performance of any illegal activity or other activity which infringes the rights of others;
  • breach this Agreement,
  • provide false, inaccurate or misleading information;
  • use the T-Wallet Platform to collect or obtain personal information, including without limitation, financial information, about other users of the T-Wallet Platform, except and only as expressly provided in the T&Cs;
  • avail T-Wallet Services with what T-Wallet reasonably believes to be potentially fraudulent funds;
  • use the T-Wallet Services in a manner that results in or may result in complaints, disputes, reversals, chargebacks, fees, fines, penalties and other liability to T-Wallet, a third party or you;
  • use the T-Wallet Services in a manner that T-Wallet or any payment card network reasonably believe to be an abuse of the payment card system or a violation of payment card network rules;
  • take any action that may cause T-Wallet to lose any of the T-Wallet Services from its service providers or lose any of its recharge partners or business partners, including mobile operators or telecom companies, payment processors or other suppliers;
  • send automated request of any kind to the T-Wallet Platform without express permission in advance from T-Wallet.

10. Termination; Agreement Violations

In no event, T-Wallet or its contractors, agents, licensors, partners or suppliers will be liable to you for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) arising out of or relating to: (i) this Agreement; (ii) the single user id, password for T-wallet platform Agreement; (iii) the T-Wallet Services, the T-Wallet Platform or any reference site/app/platform/service; or (iv) your use or inability to use the T-Wallet Services, the T-Wallet Platform (including any and all materials) or any reference sites/app/platform/service, even if T-Wallet or a T-Wallet authorized representative has been advised of the possibility of such damages or (v) any other interactions with T-Wallet, however caused and whether arising in contract, including negligence, warranty or otherwise, beyond or in excess of the amount paid by you, if any, for using the portion of the T-Wallet Service or the T-Wallet Platform giving rise to the cause of action, or beyond or in excess Rs, 1,000, whichever is less. You acknowledge and agree that T-Wallet has offered its products and services, set its prices, and entered into this Agreement in reliance upon the warranty disclaimers and the limitations of liability set forth herein, that the warranty disclaimers and the limitations of liability set forth herein reflect a reasonable and fair allocation of risk between you and T-Wallet, and that the warranty disclaimers and the limitations of liability set forth herein form an essential basis of the bargain between you and T-Wallet. T-Wallet would not be able to provide the services to you on an economically reasonable basis without these limitations. Applicable law may not completely allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitations or exclusions will apply to you subject to applicable law. In such cases, T-Wallet’s liability will be limited to the fullest extent permitted by applicable law. This paragraph shall survive the termination of this Agreement.

11. Limitation of Liability and Damages

In no event, T-Wallet or its contractors, agents, licensors, partners or suppliers will be liable to you for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) arising out of or relating to: (i) this Agreement; (ii) the single user id, password for T-wallet platform Agreement; (iii) the T-Wallet Services, the T-Wallet Platform or any reference site/app/platform/service; or (iv) your use or inability to use the T-Wallet Services, the T-Wallet Platform (including any and all materials) or any reference sites/app/platform/service, even if T-Wallet or a T-Wallet authorized representative has been advised of the possibility of such damages. In no event, T-Wallet or any of its contractors, directors, employees, agents, third party partners, licensors or suppliers will be liable to you for any damages, liabilities, losses, and causes of action arising out of or relating to: (i) this Agreement; (ii) the single user id, password for T-wallet platform Agreement; (iii) the T-Wallet Services, the T-Wallet Platform or any reference site/app/platform/service; or (iv) your use or inability to use the T-Wallet services, the T-Wallet Platform (including any and all materials) or any reference sites/app/platform/service; or (v) any other interactions with T-Wallet, however caused and whether arising in contract, tort including negligence, warranty or otherwise, beyond or in excess of the amount paid by you, if any, for using the portion of the T-Wallet Service or the T-Wallet Platform giving rise to the cause of action, or beyond or in excess Rs, 1,000, whichever is less. You acknowledge and agree that T-Wallet has offered its products and services, set its prices, and entered into this Agreement in reliance upon the warranty disclaimers and the limitations of liability set forth herein, that the warranty disclaimers and the limitations of liability set forth herein reflect a reasonable and fair allocation of risk between you and T-Wallet, and that the warranty disclaimers and the limitations of liability set forth herein form an essential basis of the bargain between you and T-Wallet. T-Wallet would not be able to provide the services to you on an economically reasonable basis without these limitations. Applicable law may not completely allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitations or exclusions will apply to you subject to applicable law. In such cases, T-Wallet’s liability will be limited to the fullest extent permitted by applicable law. This paragraph shall survive the termination of this Agreement.

12. Indemnification

You agree to indemnify, save, and hold T-Wallet, its affiliates, contractors, employees, officers, directors, agents and its third party suppliers, licensors, and partners harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to: (i) your use or misuse of the T-Wallet Services or of the T-Wallet Platform; (ii) any violation by you of this Agreement or the the single user id, password for T-wallet platform Agreement; or (iii) any breach of the representations, warranties, and covenants made by you herein. T-Wallet reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify T-Wallet, including rights to settle, and you agree to cooperate with T-Wallet’s defense and settlement of these claims. T-Wallet will use reasonable efforts to notify you of any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon becoming aware of it. This paragraph shall survive termination of this Agreement.

13. Disclaimer; No Warranties

To the fullest extent permissible pursuant to applicable law, T-Wallet and its third-party partners, licensors and suppliers disclaim all warranties or guarantees – whether statutory, express or implied – including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary rights. No advice or information, whether oral or written, obtained by you from T-Wallet or through the T-Wallet Services or the T-Wallet Platform will create any warranty or guarantee other than those expressly stated herein. For the purposes of this Disclaimer, you expressly acknowledge that as used in this section, the term “T-Wallet” includes T-Wallet’s officers, directors, employees, shareholders, agents, licensors, subcontractors and affiliates. You acknowledge that T-Wallet is a facilitator of mobile recharges and is not liable for any third party (telecom companies, mobile operators or suppliers) obligations due to rates, quality and all other instances, whether to any such telecom companies’ subscribers or otherwise. You expressly agree that use of the T-Wallet Services on the T-Wallet Platform is at your sole risk. It is your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the site or on the Internet generally. T-Wallet does not warrant that the T-Wallet Services will be uninterrupted or error-free or that defects in the site will be corrected. The T-Wallet Services and the T-Wallet Platform and any data, information, third party software, reference sites, services, or software made available in conjunction with or through the services and the site are provided on an “as is” and “as available,” “with all faults” basis and without warranties or representations of any kind either express or implied. T-Wallet, and its third party suppliers, licensors, and partners do not warrant that the data, T-Wallet software, functions, or any other information offered on or through the T-Wallet Services/T-Wallet Platform or any reference sites/platforms/apps/services will be uninterrupted, or free of errors, viruses or other harmful components and do not warrant that any of the foregoing will be corrected. T-Wallet and its third party suppliers, licensors, and partners do not warrant or make any representations regarding the use or the results of the use of the T-Wallet Services/T-Wallet Platform or any reference sites/platforms/apps/services in terms of correctness, accuracy, reliability, or otherwise. You understand and agree that you use, access, download, or otherwise obtain information, materials, or data through the T-Wallet Services/T-Wallet Platform or any reference sites/platforms/apps/services at your own discretion and risk and that you will be solely responsible for any damage to your property (including your computer system and mobile device or any other equipment) or loss of data that results from the download or use of such material or data. We do not authorize anyone to make any warranty on our behalf and you should not rely on any such statement. This paragraph shall survive termination of this Agreement. In no event will T-Wallet be liable for any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the T-Wallet Platform.

14. Ownership; Proprietary Rights

The T-Wallet Services and the T-Wallet Platform are owned and operated by T-Wallet and/or third party licensors. The visual interfaces, graphics, design, compilation, information, computer code (including source code and object code), products, software, services, and all other elements of the T-Wallet Services and the T-Wallet Platform provided by T-Wallet (hereafter Materials) are protected by Indian copyright, trade dress, patent, and trademark laws, international conventions, and all other relevant intellectual property and proprietary rights, and applicable laws. As between you and T-Wallet, all Materials, trademarks, service marks, and trade names contained on the T-Wallet Platform are the property of T-Wallet and/or third party licensors or suppliers. You agree not to remove, obscure, or alter T-Wallet or any third party’s copyright, patent, trademark, or other proprietary rights notices affixed to or contained within or accessed in conjunction with or through the T-Wallet Services/T-Wallet Platform. Except as expressly authorized by T-Wallet, you agree not to sell, license, distribute, copy, modify, publicly perform or display, transmit, publish, edit, adapt, create derivative works from, or otherwise make unauthorized use of the Materials. T-Wallet reserves all rights not expressly granted in this Agreement. If you have comments regarding the T-Wallet Services and/or the T-Wallet Platform or ideas on how to improve it, please contact customer service. Please note that by doing so, you hereby irrevocably assign to T-Wallet, and shall assign to T-Wallet, all rights, title and interests in and to all ideas and suggestions and any and all worldwide intellectual property rights associated therewith. You agree to perform such acts and execute such documents as may be reasonably necessary to perfect the foregoing rights.

15. Modification of this Agreement

T-Wallet reserves the right to change, modify, add, or remove portions of this Agreement (each, a change and collectively, changes) at any time by posting notification on the T-Wallet Platform or in our website, which is treated as an individual communication to you.. The changes will become effective, and shall be deemed accepted by you, 24 hours after the initial posting and shall apply immediately on a going-forward basis with respect to your use of the T-Wallet Platform, availing the T-Wallet Services or for payment transactions initiated after the posting date. If you do not agree with any such change, your sole and exclusive remedy is to terminate your use of the T-Wallet Services/T-Wallet Platform. For certain changes, T-Wallet may be required under applicable law to give you advance notice, and T-Wallet will comply with such requirements.Your continued use of the T-Wallet Platform following the posting of changes will mean that you accept and agree to the changes.

As the Semi closed PPI wallet is operated under RBI PPI license, any guidelines/directive issued by RBI from time to time, will be applicable and such guidelines/directive posted in RBI website will be binding on you and on us (T-Wallet issuer).

16. Notice

T-Wallet may provide you with notices and communications by e-mail, SMS, push notifications, regular mail or postings on the T-Wallet Platform or by any other reasonable means. Except as otherwise set forth herein, notice to T-Wallet must be sent by courier or registered mail to the address specified at https://twallet.telangana.gov.in/contactus.aspx

17. Waiver

The failure of T-Wallet to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. Any waiver of any provision of this Agreement will be effective only if in writing and signed by T-Wallet.

18. Dispute Resolution

If any dispute, controversy or claim arises under this Agreement or in relation to any T-Wallet Service or the T-Wallet Platform, including any question regarding the existence, validity or termination of this Agreement or T&Cs (hereinafter Dispute), the parties shall use all reasonable endeavours to resolve such Dispute amicably.

If the parties are unable to resolve the Dispute amicably within 30 days of the notice of such Dispute, T-Wallet may elect to resolve any Dispute by a binding arbitration in accordance with the provisions of the Indian Arbitration & Conciliation Act, 1996 (hereinafter Act). Such Dispute shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party. The Dispute shall be resolved by a sole arbitrator, appointed in accordance with the Act. The seat of the arbitration shall be Hyderabad and the language of this arbitration shall be English. Either you or T-Wallet may seek any interim or preliminary relief from a court of competent jurisdiction in Hyderabad necessary to protect the rights or the property belonging to you or T-Wallet (or any of our agents, suppliers, and subcontractors), pending the completion of arbitration. Any arbitration shall be confidential, and neither you nor T-Wallet may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcing the arbitration award. All administrative fees and expenses of arbitration will be divided equally between you and T-Wallet. In all arbitrations, each party will bear the expense of its own lawyers and preparation. This paragraph shall survive termination of this Agreement.

19. Governing Law and Forum for Disputes

Subject to the Dispute Resolution section above, you agree that any claim or dispute you may have against T-Wallet must be resolved by a court having jurisdiction in Hyderabad, India. You agree to submit to the personal jurisdiction of the courts located within Hyderabad, India, for the purpose of litigating all such claims or disputes. This Agreement shall be governed by Indian law. This paragraph shall survive termination of this Agreement.

20. Severability

If any provision of this Agreement is held to be unlawful, void, invalid or otherwise unenforceable, then that provision will be limited or eliminated from this Agreement to the minimum extent required, and the remaining provisions will remain valid and enforceable.

21. Assignment; Restrictions on Information Sharing; Privacy

This Agreement, and any rights granted hereunder, may not be transferred or assigned by you without T-Wallet’s prior written consent which may be withheld in T-Wallet’s sole discretion, but this Agreement, and any rights granted hereunder, may be assigned by T-Wallet freely (including to its affiliates) and without any restriction. Any assignment attempted to be made by you in violation of this provision shall be void and of no effect.

By accepting this Agreement and the T&Cs hereunder, you agree to be customers of T-Wallet . In addition, by accepting this Agreement and the T&Cs hereunder, you expressly and impliedly provide your free and unconditional consent for the following: (a) for transferring T-Wallet’s rights and obligations under this Agreement and the T&Cs in favour of any affiliate or third party; (b) for using the T-Wallet Platform and availing the T-Wallet Services by you subject to any specific terms and conditions imposed by any affiliate of T-Wallet; (c) for receiving communications, notices and information from T-Wallet (d) for sharing of business information (including data analytics and any information relating to you or the services being availed by you) insofar as such sharing of business information is necessary or required for the following limited purposes: (i) provision of better services to T-Wallet’s customers (including you); (ii) provision of better services by T-Wallet’s vendors; (iii) to prevent any breach of a binding agreement between us, or to give effect to any such agreement; (iv) for ensuring compliance with the applicable law or legally compelled disclosures by T-Wallet or by any affiliate of T-Wallet; or (v) for preventing fraud and money laundering and for enhancement of risk mitigation systems and processes in relation to the activities of us; or (vi) we retaining any and all information relating to you till such time as may be required under applicable laws or internal policies.

At times T-Wallet may make certain personal information available to affiliates, and, strategic partners that work with T-Wallet to provide products and services, or that help T-Wallet market to customers. Personal information will only be shared by T-Wallet to provide or improve T-Wallet’s products, services and advertising, and will always be shared in compliance with applicable laws; it will not be shared with non-affiliated third parties for their marketing purposes.

T-Wallet, amongst others, shares information with companies (including with its affiliates) who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in T-Wallet’s products and services, offering any products or services from any T-Wallet Platform, and conducting customer research or satisfaction surveys. Any such sharing will be in compliance with applicable law and these companies are obligated to protect your personal information under applicable law.

It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities − for T-Wallet to disclose your personal information. T-Wallet may also disclose information about you if T-Wallet determines that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

T-Wallet may also disclose information about you if T-Wallet determines that disclosure is reasonably necessary to enforce the T&Cs or protect T-Wallet’s operations or users. Additionally, in the event of a reorganization, transfer, merger, or sale of all or any portion of T-Wallet’s business or products or services offered through any T-Wallet Platform to any persons (including any affiliates), T-Wallet may transfer any and all personal information that T-Wallet collects to the relevant transferee or enter into contractual agreements to share such information with such transferees, and transfer any contractual rights or benefits to such transferees.

T-Wallet’s privacy policy applies to use of the T-Wallet Platform, and its terms are made a part of these T&Cs by this reference. Additionally, by using the T-Wallet Platform, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to the T-Wallet Platform may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.

22. Survival

Upon termination of this Agreement, any provision which, by its nature or express terms should survive, will survive such termination or expiration as applied to transfers and relationship prior to such termination or expiration.

23. Entire Agreement

This Agreement is the entire agreement between you and T-Wallet relating to the subject matter hereof and this Agreement will not be modified except by a change to this Agreement made by T-Wallet in accordance with the terms of this Agreement.

24. Bill Payments and Digital Products Terms & Conditions

Please read the following terms and conditions carefully before registering on, accessing, browsing, downloading or using the T-Wallet website (https://twallet.telangana.gov.in) and all associated sites linked to T_wallet or the T-Wallet mobile application or any similar platform (hereinafter collectively, the T-Wallet Platform) run by us on any device and/or before availing any travel, recharge or bill payment or digital products related services offered by T-Wallet on the T-Wallet Platform (hereinafter, individually T-Wallet Digital Service and collectively, the T-Wallet Digital Services).

25. Digital Services

T-Wallet facilitates the payment of certain bills through the T-Wallet Platform with respect to certain services offered by T-Wallet business partners who have partnered with T-Wallet to enable their bills to be paid through the T-Wallet Platform. Please see the relevant links on the T-Wallet Platform for more information on T-Wallet’s bill payment service. Further, T-Wallet also offers certain digital products which facilitate the purchase of prepaid recharges for mobile, DTH, and data card as well as purchase of bus tickets. All Telangana Government bill payments etc. Other digital products available on the T-Wallet Platform also include coupon redemption services. The terms and conditions in relation to bill payments and digital products are set out below. The terms and conditions in relation to bill payments and digital products set out below are applicable to and binding on you in conjunction with the single user id, password for T-wallet platform terms and conditions already accepted by you. Each single user id, password for T-wallet platform Agreement; term or condition is applicable to and binding on you, or any of your activities on the T-Wallet Platform, even if such term or condition is not specifically reproduced herein below. The terms ‘Agreement’ or ‘T&Cs’ mentioned herein below includes the terms and conditions in relation to bill payments and digital products set out below and the single user id, password for T-wallet platform Agreement terms and conditions as well as other service-specific terms and conditions in relation to T-Wallet Services or T-Wallet Platform.

26. T-Wallet Recharges

T-Wallet is only a facilitator of digital products. T-Wallet does not provide mobile operator services and is only a facilitator of prepaid mobile recharge services which are ultimately provided by telecommunications service providers (hereafter Telco or Telcos) or by other distributors or aggregators of such Telcos. T-Wallet is not a warrantor, insurer, or guarantor of the services to be provided by the Telcos. Prepaid mobile recharge sold by T-Wallet to you is sold without recourse against T-Wallet for any breach of contract by the Telcos. Any disputes regarding the quality, minutes provided, cost, expiration, or other terms of the mobile prepaid recharge purchased must be handled directly between you (or the recipient of the recharge) and the Telco. The terms and conditions set out in this section are applicable, mutatis mutandis, to other prepaid recharge products available on the T-Wallet Platform including prepaid recharges in relation to DTH, data card and toll tags as well as to other prepaid recharge products that may be offered on the T-Wallet Platform. T-Wallet will not be responsible for any failure on the part of any of its recharge partners in effecting a recharge.

27. Refund Policy

All sales of prepaid recharge on the T-Wallet Platform are final with no refund or exchange permitted. You are responsible for the mobile number or DTH account number for which you purchase the prepaid recharge and all charges that result from those purchases. You are also responsible for the information relating to data card and toll-tag recharge and all charges that result from those purchases. T-Wallet is not responsible for any purchase of prepaid recharge for an incorrect mobile number or DTH account number or incorrect toll or data card information. However, if in a transaction performed by you on the T-Wallet Platform, money has been charged to your card or bank account and a recharge is not delivered within 24 hours of the completion of the transaction, then you shall inform us by sending an e mail to our customer services e mail address mentioned on the ‘Contact Us’ page on the T-Wallet Platform. Please include in the e-mail the following details – the mobile number (or DTH account number or data card or toll-tag information), operator name, recharge value, transaction date and order number. T-Wallet will investigate the incident and, if it is found that money was indeed charged to your card or bank account without delivery of the recharge, then you will be refunded the money within 21 working days from the date of receipt of your e mail. All refunds will be credited to your semi- closed wallet. You can trigger a request in your T-Wallet wallet to transfer the money from your T-Wallet wallet back to source. It will take 3-21 working days for the money to show in your bank account depending on your bank’s policy.

28. Bill Payments

In order to use the bill payments service or any other T-Wallet Service, you will need to obtain access to the World Wide Web or the Internet, either on a computer or on any other device that can access web-based content, and you will also need to pay any service fees associated with such access. In addition, you must have all equipment necessary to make such connection to the World Wide Web or the Internet, including a computer and a modem or any other set of access devices. T-Wallet and/or the T-Wallet business partner (including T-Wallet’s bill payment partners) reserve the right to charge and recover from you, such fees for availing the service as the case may be. These charges shall be effective from the time when they are posted on the T-Wallet Platform or on the T-Wallet business partner’s channel/portal/website through which you are availing the specific service. You are bound by such revisions and should therefore visit the T-Wallet Platform or check with the T-Wallet business partner’s channel/portal/website through which you are availing the specific service in order to review the applicable fees which may vary from time to time. In the event that you stop or seek a reversal of the payment instructions as may have been submitted, T-Wallet shall be entitled to charge and recover from you and you shall be liable to pay such charges to the bill payment service provider as may be decided by T-Wallet. These charges shall be charged on to your designated payment account or in any other manner as may be decided by T-Wallet. T-Wallet offers a convenient and secure way to make payments towards identified biller(s) using a valid payment account. Depending upon the T-Wallet business partner through whom the specific service is availed by you (i) the specific features of the service may differ; (ii) the number of billers available over the service may differ; (iii) the type and range of payment accounts that can be used to issue a payment instructions may differ; (iv) the modes/devices over which the service can be accessed may differ; and (v) the charges, fees for availing the service or any aspect of the service may differ. Specific details related to these aspects would be available with the T-Wallet business partner on their channel/portal/website over which the service is being availed. From time to time, T-Wallet, at its sole discretion, can add to or delete from such list of billers or types of payment accounts that can be used in respect of making payments to a biller. The type and range of payment accounts that can be used for making payments may differ for each biller depending on biller specifications. There may be additional fees/charge when using certain types of payment accounts in respect of a biller. The terms upon which a payment can be made to a biller can differ depending on whether a card or a bank account is used to issue the payment instruction. Further, depending on the specific facilities allowed by a T-Wallet business partner, payments to a biller can be made either (a) by issuing a payment instruction for an online debit/charge to a payment account or (b) by scheduling an automated debit to a payment account. In using the bill payment service, you agree to:

  • provide true, accurate, current and complete information about yourself (“Registration Data”), your payment account details (“Payment Data”), your biller details (“Biller Data”); and
  • maintain and promptly update the Registration Data, Payment Data and Biller Data to keep it true, accurate, current and complete at all times. If you provide any information that is untrue, inaccurate, not current or incomplete, or T-Wallet has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, T-Wallet has the right to suspend or terminate your account and refuse any and all current or future use of the T-Wallet Services/T-Wallet Platform (or any portion thereof). The term biller includes telecom operators.

T-Wallet assumes no responsibility and shall incur no liability if it is unable to affect any payment instruction(s) on the payment date owing to any one or more of the following circumstances:

  • If the payment instruction(s) issued by you is/are incomplete, inaccurate, invalid and delayed;
  • If the payment account has insufficient funds/limits to cover for the amount as mentioned in the payment instruction(s);
  • If the funds available in the payment account are under any encumbrance or charge;
  • If your bank or the National Clearing Centre refuses or delays honouring the payment instruction(s);
  • If payment is not processed by biller upon receipt;
  • Circumstances beyond the control of T-Wallet (including, but not limited to, fire, flood, natural disasters, bank strikes, power failure, systems failure like computer or telephone lines breakdown due to an unforeseeable cause or interference from an outside force).

In case the bill payment is not effected for any reason, you will be intimated about the failed payment by an e-mail.

29. Bus Tickets

  • T-Wallet is only a bus ticket agent. It does not operate buses or offers bus transport services. In order to provide a comprehensive choice of bus operators, departure times and prices to customers, T-Wallet has tied up with many bus operators and service providers.
  • T-Wallet’s advice to customers is to choose the bus operators who they are aware of and whose service they are comfortable with.
  • T-Wallet’s responsibilities include:
    • issuing a valid ticket (a ticket that will be accepted by the bus operator) for its network of bus operators;
    • providing refund and support in the event of cancellation; and
    • providing customer support and information in case of any delays/inconvenience.

    T-Wallet’s responsibilities do not include:

    • The bus operator’s bus not departing/reaching on time;
    • The bus operator’s employees being unprofessional or engaging in unlawful conduct;
    • The bus operator’s bus seats, etc., not being up to the customer’s expectation;
    • The bus operator cancelling the trip due to any reason;
    • The baggage of the customer getting lost/stolen/damaged;
    • The bus operator changing a customer’s seat at the last minute to accommodate any of the following passengers: senior citizens, children, pregnant women, persons with disability or any other person in a situation of emergency;
    • The customer waiting at the wrong boarding point (please call the bus operator to find out the exact boarding point if you are not a regular traveller on that particular bus or route);
    • The bus operator changing the boarding point and/or using a pick-up vehicle at the boarding point to take customers to the bus departure point.
  • The arrival and departure times mentioned on the ticket are only tentative timings. However, the bus will not leave the source before the time that is mentioned on the ticket.
  • Passengers are required to furnish the following at the time of boarding the bus:
    • A copy of the ticket (a printout of the ticket or the printout of the ticket e mail).
    • Identity proof (Aadhaar Card, Driving license, Student ID card, Company ID card, Passport, PAN card or Voter ID card). Failing to do so, they may not be allowed to board the bus.
  • Passengers must also be aware of the following :
    • Change of bus: In case the bus operator changes the type of bus due to some reason, T-Wallet will refund the differential amount to the customer upon being intimated by the customers within 24 hours of the journey.
    • Cancellation Policy: Passengers are expected to read the ticket cancellation policy carefully. Tickets will be cancelled as per the cancellation policy linked with the ticket. The transaction charges will not be refunded in the event of ticket cancellation.
    • Refund policy mentioned on the ticket is indicative. The actual cancellation charges are determined by bus operators and bus providers at the actual time of cancellation. T-Wallet has no role in governing the cancellation charges.
    • Cancellation charges are calculated on the actual fare of the ticket. If any discount coupons are used while purchasing the ticket, the discounted value would be used to calculate the refund amount when a ticket is cancelled.
    • In case a booking confirmation e mail and SMS gets delayed or fails because of technical reasons or as a result of incorrect e mail ID/phone number provided by the user, etc., a ticket will be considered ‘booked’ as long as the ticket shows up on the confirmation page of the T-Wallet Platform.
    • Amenities on the buses as shown on T-Wallet have been configured and provided by the bus service provider (bus operator). These amenities will be provided unless there are some exceptions on certain days. Please note that T-Wallet provides this information in good faith to help passengers to make an informed decision. Provision of video, air conditioning and any such other services mentioned by T-Wallet’s travel partners in the buses is their own responsibility. Any refunds/claims due to non-functioning or un-availability of these services needs to be settled directly with the bus service provider.
  • T-Wallet is not responsible for any kind of journey inconvenience, injury or death, caused during the journey or flowing from the journey.
  • For any issues relating to cancellation or refund, the passenger may contact T-Wallet within 15 days of date of travel, beyond which period request would not be processed.
  • T-Wallet may call the mobile phone number provided by you while registering with the T-Wallet Platform, or any updated mobile number subsequently provided by you on the T-Wallet Platform, or contact you via e-mail, for the purpose of collecting feedback from you regarding your travel bookings, including but not limited to the bus facilities and/or services of the bus operator.
  • Grievances and claims related to the bus journey should be reported to T-Wallet support team within 10 days of your travel date.

30. Governing Law and Forum for Disputes

Subject to the Dispute Resolution section above, you agree that any claim or dispute you may have against T-Wallet must be resolved by a court having jurisdiction in Hydebrabad, India. You agree to submit to the personal jurisdiction of the courts located within Hydebrabad, India, for the purpose of litigating all such claims or disputes. This Agreement shall be governed by Indian law. This paragraph shall survive termination of this Agreement.