Follow the steps:

• After downloading the T Wallet from Google store for Android devices, visit the Login page and click on Register Button.

• Fill your details in the required fields.

• Enter the One Time Password (OTP) sent on your registered mobile number.

Finally, your account is activated!

No, there is no registration or any additional fees for creating or using T Wallet account.

Load Money maximum of Rs 2,000/- per month

Maximum Fund Transfer of Rs 2,000/- per month (IMPS to bank a/c, Fund transfer to another T Wallet a/c together).

To add money to your Wallet

• Login then Click on ≡ on top left and then click on "Load Money".

• Choose the mode of transfer (debit/card/credit card or net banking).

• Enter the required card/net banking details.

amount will reflect in your Wallet in no time.

For Non-KYC customers: Minimum transaction amount is Rs.10 and & Maximum amount is Rs. 20000 per month. To increase the transaction amount to Rs.100000 per month you requires to a full KYC (Upgrade Wallet)

The possible reasons for this could be:

• The issuer bank’s network was down.

• Your internet connectivity got disrupted.

• Your bank account did not have sufficient balance.

• Your bank account was not activated for online payments.

We suggest you to try loading money into your account again after a short interval. If you continue to face an issue, write to us at twallet-support@telangana.gov.in.

It's completely safe. Payment gateway is an online payment service for e-commerce portals to provide you the internet payment options.

There can be a few reasons to explain such a case:

• One reason could be failed internet connection at the time you tried to make the payment.

• Another reason could be that the payment gateway is unable to get any response from your bank during a transaction.

• Insufficient funds in your bank account can also cause payment failure.

• Do check whether or not your online banking is activated because that can also disrupt a payment process.

If you're still not sure of the reason, you can easily file a ticket at twallet-support@telangana.gov.in with your transaction details and be assured that your issue will be resolved promptly.

• Log in to T Wallet

• Click “Recharge”

• Enter Mobile number and press Enter. Your Operator & Circle will be selected automatically

• Pay online via Net Banking/Debit Card/Credit Card to complete the recharge instantly.

It's just a matter of few seconds!

Unfortunately none of the mobile operators provide the facility of a recharge reversal and hence we cannot offer the same.

Unfortunately none of the mobile operators allow reversal/ refund of a recharge once made. Hence, we cannot help here.

Yes you can. In case your operator and circle are not correctly auto-detected after entering the mobile number, please correct it before recharging.

Yes. There is no restriction on who's numbers can be recharged through T Wallet, yours or someone else's.

• Kindly check with your Operator

• You can check the status of your recharge with the help of the OrderID received on your Primary number.

There are two types of Bill Payments:

1) Govt. Bills

2) Non-Govt Bills

As of now, you can pay the following bills.

1) Electricty

2) Water Bill

3) GHMC

As of now, you can pay the following bills.

1) DTH

2) Landline

3) Data Card

4) Internet

5) Fees

We are continuously working towards adding more billers to our platform. Please check the app to confirm that your biller is present. If not, do check back later.

• At times, a transaction which shows successful at our end can still fail at the biller's end for a variety of reasons. We are sorry, we do not control this.

• In case this happens, we will refund your money within 3 days. If a refund is not received within this window please contact customer support.

A bill pay can fail for a variety of reasons-

• Incorrect customer/ billing information entered.

• The biller is not available at that time.

• Biller limit is reached or bill amount entered is incorrect.

•Incorrect payment details entered.

For all of the above, please check your entries and retry again.

Generally, it takes 2 - 3 business days for bill payments to get updated at the biller's end.

From the T Wallet app Home screen,

• Click "Fund Transfer" -> Send Money

• Enter or select the receiver's mobile number (you can select from your contact list or enter it)

• Enter the amount you want to send

• Press "Send"

From the T Wallet app Home screen,

• Click "Fund Transfer" -> Request Money

• Enter or select the receiver's mobile number (you can select from your contact list or enter it)

• Enter the amount you want to request

• Click "Request"

No, sending money to another person is totally free and the receiver gets the complete amount you have sent.

It could be that your friend is not registered with the T Wallet yet. In such case, the money will get parked in the recipient's account. Once parked, the recipient will have 15 days to create an account and receive the amount. In case he/she does not join within 15 days, the amount will get credited back to your account.

It's instant!

You can transfer money from your Wallet to any bank account in a few steps through IMPS feature.

• Select IMPS section in Home Page,

• Select Wallet to Account Transfer option,

• Enter the bank details and amount,

• Click on Send Money,

• Money will be transferred to the specified Account number.

• Select IMPS,

• Select Wallet to Mobile Transfer option,

• Enter the details including MMID and amount,

• Click on Send Money,

• Money will be transferred to the specified Mobile.

• Minimum Transaction Amount to do IMPS Transfer is Rs 100/-

We do have IMPS charges based on the transfer amount. You will be clearly shown these charges before the bank transfer is processed.

To check the cancellation policy,

• Click on bus ticket and on my trips section (Blue bus).

• click on your order (Booked ticket),

• click on Cancel ticket link.

we will cancel your ticket successfully with applicable charges on cancellation policy

Please Take a screen shot of the error message & share with us at "twallet-support@telangana.gov.in"

• You can review the status of your orders and other related information in the 'Mini Statement' section. Click on ≡ then click on Mini Statement.

• In the Mini Statement page, to view the details of a specific order, click on the order you placed.

In case the transfer fails, full amount will be refunded back to your wallet within 3 working Days.

In case your transaction is pending, be assured that your money is safe with us. Your pending transfer will be listed in the ''pending'' queue. Once the transfer is completed, we will let you know via an SMS.

• You can set a transaction as your favourite transaction! This allows you to carry out the most frequently used transactions with a single click.

• After Every successful Transaction we are providing an option to set as Favourite.

Click on Favourites section in Home page.

Repeat your transaction with the amount as you wish. It can be same as previous amount by default or you can change it.

• TPIN (Transaction personal identification number) is a 4 digit secret code can be used as additional security layer for your wallet. You would have set your TPIN when you created your account. This TPIN is used to authenticate all financial transactions (above 2000/-) you made.

Note: Please keep this TPIN a secret and do not share it with anyone.

If you don't have a TPIN registered while creating your account, you can set it by clicking ≡on top left corner -> Profile-> Create TPIN -> enter your 4 digit TPIN and choose security Question for the selected account.

Note: Please keep this TPIN a secret and do not share it with anyone.

It’s easy! Go to ≡on top left corner--> Profile. Select "TPIN: Change TPIN". Then enter your old TPIN and create a new one by giving the security Question and answer selected while creating TPIN.

Don't worry! In case you forget your TPIN, you can reset it.

Go to ≡on top left corner. Select "TPIN: Forgot TPIN?" Enter your Security Question and answer opted before while creating TPIN.

Enter the new TPIN and you are good to go.

Please re-try the entry since there might be connectivity issues. If not, then go ahead and change your TPIN by going to Main Menu--> Profile. Select " TPIN: Change".

If you are still not successful, please contact customer support.

No problem, the app will prompt you to re-enter the correct TPIN. The maximum number of tries allowed.

• Your password should be complex and difficult for others to guess. Use letters, numbers and special characters [such as !, @, #, $, %, ^, &, *, (, )] in your passwords.

• Don't use passwords that are obvious, like your name/nickname, names of your family members, your address, phone number, or any other information that a thief might find in your purse or wallet.

• Do not use the same password as the one which you use to log in to your computer or access your e-mail.

• If your log-in IDs or passwords appear automatically on the sign-in page of a secure web site, you should disable the auto-complete function to increase the security of your information.

• Create and maintain different passwords for log-ins and transactions. This provides additional security for financial transactions.

• T Wallet has a login password which prevents unauthorized access.

• Create TPIN. So that, every transaction for Rs. 2000/- and above in T Wallet requires you to enter your TPIN which is known only to you. Do not share this TPIN with anyone.

• All transactions initiated over T Wallet are carried out over secure bank networks.

• All communications between T Wallet and Payment gateways are over encrypted channels.

• We are an RBI regulated entity. Therefore, your money is safe with us.

As per RBI guidelines

• For Non-KYC customers, total monthly wallet top-ups should not exceed Rs. 20,000/- and also at any time the wallet balance cannot exceed Rs. 20,000/-

• For KYC customers, at any time wallet can have maximum of Rs. 1,00,000/-

To change your Password, click on ≡on top left corner, click on profile and click on “Edit Password” to update your Password.

To set a new password,

• Enter your mobile number then click on "Forgot Password" in the Login Page.

• Enter your mobile number, a One Time Password will be sent to your registered mobile number.

• Enter Verification code.

you can recover your password.

No

Absolutely

• Click on ≡ ,on the top left corner then Click on Profile Section and then edit profile in the next screen.

• Edit your email-id, a One Time verification code will be sent to your new email-id.

• If you didn’t get verification in no time, then click on Resend OTP button.

• Enter code to verify and to update..

We are always available for any help. We are just a call away. Contact us:

Mobile✆1100/ 18004251110

Email✉twallet-support@telangana.gov.in

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